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Custom Design Policy

Imagibazaar's ability to deliver custom design work is what separates us from other stock-graphic market places. We strive to make the creative process as smooth as possible and hope to deliver the highest quality product in doing so. The following text is an overview of our process, timelines, and policies regarding custom work.

Process:

After purchasing a custom product, we will contact you at the email provided within one day if we have any questions regarding your specifications. (If we clearly understand your description, we will get started immediately) Once that is cleared, our standard turn-around time is 2-3 business days, depending on the nature of project.  Upon completion, we will send you proofs and request your feedback. Each customer is entitled to one (1) revision free of charge. Revisions after that will carry a small fee. 

File Format:

Special format requests can be made before, or at any time during the design process. Our default file formats for finished work are as follows:

Web Banners, Remarketing Banners, Social Media Posts - PSD(s), JPEG's, PNG's

Icon sets, Hand-lettering - EPS (Illustrator 10), PNG's

Vector Art, Hand-lettering - EPS (Illustrator 10), JPEG's, PNG's 

Product Photo Touch-Ups - PSD(s), JPEG's

Order Alteration:

If during the 2-3 day turn-around time, you decide you would like to make changes to your initial order request, simply contact us and we will be happy to accommodate. If you decide to change initial specifications after delivery, that will count as your one free revision. Further revisions after that delivery will carry a small fee. 

Refund Policy:

If you are still unhappy with the product after your revision, and choose to opt out of further revisions, you are entitled to a 50% refund of your initial purchase.

For any questions regarding the above information, please contact tom@imagibazaar.com.